Terms & Conditions
Effective 09-Oct-2026
These Terms & Conditions apply to purchases of physical products from NET HARV.
Orders and payments
Customers may pay using cash, UPI, debit/Credit card, bank transfer and cash on delivery. Cash on delivery is available. For prepaid orders paid through GPay/UPI, customers must share their payment proof through WhatsApp. NET HARV manually verifies the payment before confirming its receipt. For Cash on Delivery orders, payment is collected at delivery. Orders are automatically accepted when successfully placed on the website. For prepaid GPay/UPI orders, payment verification is performed manually through WhatsApp after the customer submits payment proof. Displayed prices include applicable taxes and disclosed charges.
Cancellation and refunds
Customers may request cancellation subject to the confirmed window and conditions below. Allowed only within 2 hours of order placement or before the order is dispatched (whichever is earlier). There is no cancellation charge within the allowed window. A refund may be considered for wrong item or service supplied, damaged or defective item and duplicate or excess payment. Approved refunds are issued to the original payment method. Approved refunds are processed within 15 business days after approval. No deduction is made after refund approval.
Returns and exchanges
Returns are available only under the confirmed conditions below. Eligible returns must be requested within 1 calendar day. The return window starts from receipt of the product. Returned items must meet these conditions: Unused; Original condition; Original packaging; Tags or labels attached. A clear, continuous unboxing video is strictly required as evidence. All items are non-returnable unless the incorrect item was delivered or the item arrived damaged. Exchanges are not available. The business handles return shipping only for wrong, damaged or defective items. Contact customer support with the required unboxing video to initiate a refund.
Shipping and delivery
The business ships or delivers to all over India. Orders are normally dispatched within 1 business day. The estimated delivery time is 5 to 10 working days. There is no shipping or delivery charge. Tracking information is available. Courier partners will make up to 3 delivery attempts. If a package is returned to us due to customer unavailability or an incorrect address, a re-shipping fee will apply to dispatch the order again. If you decline re-shipment for a prepaid order, a refund will be issued minus the forward and reverse shipping costs incurred by us. Address corrections can only be made by contacting customer support before the order is dispatched (within the 24-hour processing window). Once the order has been dispatched, the delivery address cannot be modified.
Order issues and warranty
Order issues must be reported within 1 calendar day of delivery or pickup. Unboxing or issue video when reasonably available; Item and packaging; Order or payment proof. For an approved order issue, the available remedies are replacement and approved refund. Contact customer support with the unboxing video to initiate the return. The store bears the return shipping responsibility for verified wrong or damaged items. No warranty is provided.
Digital fulfilment and pickup
Customer pickup is available from Sheri no. 1, NET HARV, Bhojal para, Keriya Rd, near farm vadi, Ta, Amreli, Gujarat 365601. Customers have a 24-hour pickup window.
Contact and grievance information
- Business
- NET HARV
- netharvs@gmail.com
- Phone
- 07211175871
- Address
- Sheri no. 1, NET HARV, Bhojal para, Keriya Rd, near farm vadi, Ta, Amreli, Gujarat 365601
- Grievance contact
- KAUSHAL AGRAVAT · Proprietor · netharvs@gmail.com · 07211175871