Refund & Cancellation Policy
Effective 09-Oct-2026
This policy presents the business rules confirmed by the business. Please review it carefully before relying on it.
Cancellation and refunds
Customers may request cancellation subject to the confirmed window and conditions below. Allowed only within 2 hours of order placement or before the order is dispatched (whichever is earlier). There is no cancellation charge within the allowed window. A refund may be considered for wrong item or service supplied, damaged or defective item and duplicate or excess payment. Approved refunds are issued to the original payment method. Approved refunds are processed within 15 business days after approval. No deduction is made after refund approval.
Returns and exchanges
Returns are available only under the confirmed conditions below. Eligible returns must be requested within 1 calendar day. The return window starts from receipt of the product. Returned items must meet these conditions: Unused; Original condition; Original packaging; Tags or labels attached. A clear, continuous unboxing video is strictly required as evidence. All items are non-returnable unless the incorrect item was delivered or the item arrived damaged. Exchanges are not available. The business handles return shipping only for wrong, damaged or defective items. Contact customer support with the required unboxing video to initiate a refund.
Order issues and warranty
Order issues must be reported within 1 calendar day of delivery or pickup. Unboxing or issue video when reasonably available; Item and packaging; Order or payment proof. For an approved order issue, the available remedies are replacement and approved refund. Contact customer support with the unboxing video to initiate the return. The store bears the return shipping responsibility for verified wrong or damaged items. No warranty is provided.
Digital fulfilment and pickup
Customer pickup is available from Sheri no. 1, NET HARV, Bhojal para, Keriya Rd, near farm vadi, Ta, Amreli, Gujarat 365601. Customers have a 24-hour pickup window.
Contact and grievance information
- Business
- NET HARV
- netharvs@gmail.com
- Phone
- 07211175871
- Address
- Sheri no. 1, NET HARV, Bhojal para, Keriya Rd, near farm vadi, Ta, Amreli, Gujarat 365601
- Grievance contact
- KAUSHAL AGRAVAT · Proprietor · netharvs@gmail.com · 07211175871